Shipping policy

All order are shipped via ground service which could take 3-5 business days for delivery, we use FEDEX/UPS for small boxes or Freight Service for oversized items or orders with more than 4 pieces. Expedited shipping is available upon request.

All shipments via Freight Service are curbside delivery only, which means that you will need to accept the freight at the street level. Inside Delivery service is available upon request and is subject to additional charges.

All shipments must be inspected before signing clear delivery, any concealed damages noted after signing delivery must be reported within 72 hours to avoid claim denial. All claims for damage or defect must be reported in writing and original packaging must be available for inspection and/or return. Please retain the original packaging upon receipt, unfortunately we can NOT accept any claims without original packaging, since all claims require the item code, factory PO number and must be shipped back only in original box it was received.

Shipping rates are valid for US lower 48 states, Puerto Rico Alaska & Hawaii are subject to air freight additional charges.

Buyer's Responsibility:

In the unlikely event that your product arrives damaged, you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves. Please retain all original packaging materials as it is required by the carrier and the manufacturer for damage claim inspection. Damage claims without the original shipping container are automatically denied by the shipper. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons: please inspect the product before the carrier leaves. Often, the box can get damaged, however we use foam wrap around the product which keeps the item intact and is not likely to damage. If you discover the product is damaged, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver and ensure the damages are noted on the delivery receipt), or (2) refuse the product and have it sent back. It is a good idea to document any problems with a digital camera if possible.

Please note that if a replacement is not wanted, the standard return policy will apply.